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Practice
Charter Standards
We aim to deliver a courteous
and efficient service and we expect your understanding and co-operation in return.
Mission Statement
The Practice aims to provide a high level of primary healthcare to the local community,
with the emphasis on the family and the active use of giving good medical advice
to our patients that will empower them to both prevent illness and improve their
standard of healthcare. It is our intention to promote a healthier lifestyle to
the community within which we work by providing a wide range of services.
We Undertake To Provide The Following:
Prescriptions
* 90% of repeat prescriptions will be ready for collection not later than 48 hours (2 full working days)
after they have been received. However, at times some may take up to 72 hours.
Problems
* If you feel you have a justified complaint, we would ask you to follow our Health
Authority endorsed complaints procedure by addressing it to the practice manager,
either in person by making an appointment or on our complaints form available at reception. We additionally
welcome any suggestions from our patients, which should also be addressed to the
practice manager.
Confidentiality
* Strict adherence is made to the laws regarding the confidentiality of your medical
records. Third parties including spouses, parents (for those over 16 years), insurance
companies, police etc will only be allowed access after we have your written permission.
(Any duplicate letters or reports in your files will be destroyed by a shredding
machine.)
We Expect The Following From Our Patients:
Appointments
* Appointments that cannot be kept should be cancelled by telephone (option 2 on the automated system) giving us as much notice as possible. Wasted appointments mean that other patients may have to wait longer to see a doctor.
Emergencies
* We would ask you not to claim that you need an emergency appointment if this
is not the case.
Complaints
Procedure
Constructive suggestions are always welcomed. If you have a complaint the Practice
has an in-house complaints procedure and information and forms are available at
reception. However, if you wish to speak to the practice manager, please ask at reception to make an appointment.
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