The London Road Surgery |
BBC | Health News 2.0RSSBBC News | Health | UK EditionUpdated every minute of every day.Hundreds seek NHS implant adviceAlmost 1,000 private patients with PIP breast implants have contacted the NHS, according to MPs.Tue, 07 Feb 2012 14:45:18 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-16932100Spoon-fed babies 'end up fatter'Babies weaned on pureed food tend to end up fatter than infants whose first tastes are finger food, researchers believe.Tue, 07 Feb 2012 01:48:38 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/health-16905371Court hears social care challengeThe ability of English councils to consider their finances when assessing people for social care is being challenged at the Supreme Court.Tue, 07 Feb 2012 13:59:53 GMThttp://www.bbc.co.uk/go/rss/int/news/-/news/uk-16915120
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 Practice Charter Standards We aim to deliver a courteous and efficient service and we expect your understanding and co-operation in return. Mission Statement The Practice aims to provide a high level of primary healthcare to the local community, with the emphasis on the family and the active use of giving good medical advice to our patients that will empower them to both prevent illness and improve their standard of healthcare. It is our intention to promote a healthier lifestyle to the community within which we work by providing a wide range of services. We Undertake To Provide The Following: Prescriptions 90% of repeat prescriptions will be ready for collection not later than 48 hours (two full working days) after they have been received. However, at times some may take up to 72 hours. Problems If you feel you have a justified complaint, we would ask you to follow our Health Authority endorsed complaints procedure by addressing it to the practice manager, either in person by making an appointment or on our complaints form available at reception. We additionally welcome any suggestions from our patients, which should also be addressed to the practice manager. Confidentiality Strict adherence is made to the laws regarding the confidentiality of your medical records. Third parties including spouses, parents (for those over 16 years), insurance companies, police etc will only be allowed access after we have your written permission. (Any duplicate letters or reports in your files will be destroyed by a shredding machine.) We Expect The Following From Our Patients: Appointments Appointments that cannot be kept should be cancelled by telephone (option 2 on the automated system) giving us as much notice as possible. Wasted appointments mean that other patients may have to wait longer to see a doctor. Emergencies We would ask you not to claim that you need an emergency appointment if this is not the case. Complaints Procedure Constructive suggestions are always welcomed. If you have a complaint the Practice has an in-house complaints procedure and information and forms are available at reception. However, if you wish to speak to the practice manager, please ask at reception to make an appointment. |
